Frequent question: What are my rights Buying on Facebook marketplace?

Is there any protection when buying on Facebook Marketplace?

Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection is free, and automatically covers eligible orders. Purchase Protection means that you can request a refund if: You didn’t receive your order.

Do I have to refund a buyer on Facebook Marketplace?

No. As long as you put a disclaimer of any potential issue the item has and the buyers knows that, then you are under no obligation to provide a refund. You should only provide a refund if you didn’t tell the person any potential issue that you were fully well aware of but neglected to tell the person.

What are your rights when buying on Facebook Marketplace?

At present, Facebook Marketplace is only open to individuals, not businesses. So you’re likely to be buying from a private seller in the same way as if you were buying from a classified advert in a local paper, and the principle of ‘buyer beware’ applies. Facebook doesn’t verify the products for sale.

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Can you refund on Facebook Marketplace?

Tap Marketplace. Tap at the top, then tap Your listings. Tap View order next to the order you want to refund. Scroll down and tap Refund, then tap Refund to confirm.

Can you get scammed buying on Facebook Marketplace?

If you’re using Facebook Checkout to buy directly from an online store, there’s always a chance to be scammed. Luckily, Facebook offers Purchase Protection to help you in that case.

How do I report a seller to the Marketplace?

If you think a seller or product violates our Commerce Policies, you can report them:

  1. From your News Feed, tap , then tap Marketplace.
  2. Tap on a listing from the seller that you want to report.
  3. Tap on the name of the seller.
  4. Tap below the seller’s name.
  5. Tap Report Seller.
  6. Follow the on-screen instructions.

Will Facebook pay refund me if I get scammed?

If you’ve used Facebook Pay to send money in Messenger, Facebook cannot issue a refund. According to Facebook’s own guidance, there is no official method for getting a Messenger refund. In practice, you only have two options available to you: Ask the seller to return the money.

What if someone wants their money back on Facebook Marketplace?

Support & Refunds

If a buyer requests a refund or has an issue with their purchase, the seller has 2 business days to respond to the buyer and attempt to resolve the buyer’s issue. If the seller has not responded or resolved the issue after 2 business days, the buyer may make a claim directly to Facebook.

How do I file a dispute on Facebook?

From your account, go to Orders > Disputes to view your active, pending and closed claims. From the dashboard, you can filter by status or dispute. Depending on the type, you can also accept a dispute, submit an appeal and/or view messages between the buyer, seller and Facebook.

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What to do if you buy something on Facebook and it never arrives?

If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim. When reporting unauthorized purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.

What happens if you buy something on Facebook Marketplace and it doesn’t work?

The item is damaged or unusable: Contact the seller to ask if they’d like you to return the damaged or unusable (example: locked phone) item. If the seller wants you to send the order back, you’ll need to coordinate with them on who will cover the return shipping costs.

Can a seller cancel an order on Facebook Marketplace?

You can cancel orders you sold with shipping and checkout on Marketplace as long as the order isn’t marked as shipped. Neither you nor the buyer will be charged.